Support

Get help with MyShieldra.

Last updated: 2026-06-04

Contact support

For app issues, feedback, feature requests, account help, or privacy questions, email:

support@myshieldra.com

We usually respond within 2 business days.

Common issues we can help with

  • Enabling MyShieldra in iOS Call Blocking & Identification settings
  • Live Caller ID not appearing for unknown calls
  • Community reports or caller labels not updating
  • Reporting or removing a report for a phone number
  • Sign-in issues
  • Account deletion, data export, and privacy requests

What to include

When you contact us, please include:

  • Your device model
  • Your iOS version
  • Your MyShieldra app version
  • A short description of what happened
  • Screenshots, if they help explain the issue

Please do not send passwords, full payment details, or other sensitive information.

Operator

MyShieldra is operated by:

Boole Digital Labs Sdn. Bhd.
Malaysia
Email: support@myshieldra.com